MOC 55070 Microsoft Lync 2013 Depth Support Engineer

Classroom Schulung | deutsch | Anspruch

Schulungsdauer: 5 Tage

Ziele

In diesem Kurs lernen Sie das Troubleshooting in Microsoft Lync Server 2013 kennen und erhalten Einblick in die Lync Server Architektur aus dem Blickwinkel eines Depth Support Engineers. Sie werden mit allen Werkzeugen eines Depth Support Engineers ausgestattet, welche Microsoft und Drittanbieter Tools zum Troubleshooting von Lync Server beinhalten.

Zielgruppe

  • IT Support Berater
  • Telekommunikation Support
  • Helpdesk Mitarbeiter

Voraussetzungen

  • MOC 20336 Core Solutions of Microsoft Lync Server 2013 & MOC 20337 Enterprise Voice and Online Services with Microsoft Lync Server 2013
  • Active Directory Domain Services Kenntnisse
  • Windows Server Kenntnisse
  • data networks Kenntnisse
  • Microsoft Exchange Server und Telecommunication Standards, die Lync Server 2013 Konfigurationen unterstützen
  • Kenntnisse in UC endpoint mit Lync 2013 Klienten und Lync Phone Edition
  • Kenntnisse in SQL Server
  • Kenntnisse in VoIP Technologien mit SIP
  • Kenntnisse in Troubleshooting Methoden
  • Kenntnisse in DNS, PKI und Digital Certificates
  • Mindestens zwei Jahre Erfahrung mit Microsoft Lync Technologien in verschiedenen Einsatzmöglichkeiten und Konfigurationen

Agenda

Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment

Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer

Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues

Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing

Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System

Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems

Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals

Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service

Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations

 Troubleshooting Exchange and SharePoint Integration

  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery

Ziele

In diesem Kurs lernen Sie das Troubleshooting in Microsoft Lync Server 2013 kennen und erhalten Einblick in die Lync Server Architektur aus dem Blickwinkel eines Depth Support Engineers. Sie werden mit allen Werkzeugen eines Depth Support Engineers ausgestattet, welche Microsoft und Drittanbieter Tools zum Troubleshooting von Lync Server beinhalten.

Zielgruppe

  • IT Support Berater
  • Telekommunikation Support
  • Helpdesk Mitarbeiter

Voraussetzungen

  • MOC 20336 Core Solutions of Microsoft Lync Server 2013 & MOC 20337 Enterprise Voice and Online Services with Microsoft Lync Server 2013
  • Active Directory Domain Services Kenntnisse
  • Windows Server Kenntnisse
  • data networks Kenntnisse
  • Microsoft Exchange Server und Telecommunication Standards, die Lync Server 2013 Konfigurationen unterstützen
  • Kenntnisse in UC endpoint mit Lync 2013 Klienten und Lync Phone Edition
  • Kenntnisse in SQL Server
  • Kenntnisse in VoIP Technologien mit SIP
  • Kenntnisse in Troubleshooting Methoden
  • Kenntnisse in DNS, PKI und Digital Certificates
  • Mindestens zwei Jahre Erfahrung mit Microsoft Lync Technologien in verschiedenen Einsatzmöglichkeiten und Konfigurationen

Agenda

Reviewing Lync Server 2013 Architecture

  • Lync Server 2013 Architecture Dependencies
  • Microsoft Supported Architectures
  • Name Resolution and Certificates
  • Database Management and SQL High Availability
  • Advanced Role Based Access Control Assignment

Developing a Depth Support Toolkit

  • Logging
  • Network and Media Traffic Analysis
  • Lync Server Control Panel
  • Lync Server 2013 Resource Kit and Debugging Tools
  • Built-in Server Tools
  • SIP Primer

Troubleshooting Client Authentication, Persistent Chat, and Presence

  • Client Issues
  • Persistent Chat
  • Presence and Address Book Issues
  • Archiving Issues
  • VDI Issues

Troubleshooting Remote Connectivity

  • Edge Remote Connectivity
  • Federation
  • Reverse Proxy
  • Mobile Devices
  • Port Configuration
  • Remote Connectivity Testing

Troubleshooting Conferencing

  • Core Conferencing Modalities
  • Configuration of Office Web Apps Server
  • Conferencing Life Cycle
  • Conferencing Data
  • Lync Room System

Troubleshooting Enterprise Voice Configuration Issues

  • Enterprise Voice Configuration
  • Call Setup and Teardown
  • Connection to External Telephony Systems

Analyzing and Troubleshooting Enterprise Voice Call Quality

  • Voice Quality Issues
  • UC Devices and Peripherals

Analyzing and Troubleshooting Enterprise Voice Applications

  • Call Park Service
  • Troubleshooting Response Groups
  • Announcement Service

Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

  • Supported Lync Server 2013 High Availability Configurations
  • Load Balancing Web Services
  • Setting Appropriate Disaster Recovery Expectations

 Troubleshooting Exchange and SharePoint Integration

  • Exchange 2013 Unified Messaging
  • Unified Contacts Store
  • Archiving and Compliance
  • SharePoint 2013 Site Mailboxes
  • SharePoint 2013 eDiscovery

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